Shipping Policy

At The Luxxs, we strive to provide a smooth, transparent, and reliable shopping experience. To maintain competitive prices and ensure secure delivery, we ship from multiple international warehouses, using trusted and cost-effective carriers.

Please review the details below regarding order processing and delivery times.

1. Order Processing & Payment

• Payments usually take 1–2 business days to be confirmed. Order processing begins only after payment has been verified.
• Once confirmed, orders are typically processed within 1–3 business days. Processing times may increase during high-volume periods or holidays.

2. Shipping & Delivery

We work with reliable and efficient shipping partners to keep costs low while ensuring timely delivery.

• Standard Shipping (Free): Estimated delivery time is 07–14 business days after processing. (Business days do not include weekends or public holidays.)
• Tracking: Every order includes a valid tracking number, sent via email once available. Tracking updates may take a few days to appear in the system.
• Split Shipments: Orders containing multiple items may be shipped separately depending on warehouse availability — you may receive multiple tracking numbers.
• Delays: Delivery times are estimates. Delays may occur due to customs, carrier issues, or local holidays. We appreciate your patience and understanding.

⚠️ We don't operate from a single centralized warehouse — this allows us to offer accessible prices and a global curated selection, though delivery times may vary slightly.

3. Delivery Guarantee & Insurance

• If your order has not arrived within 60 days from the shipment date, you are eligible for a full refund.
• We follow the official carrier policies and timelines, which may vary by destination.
• In case of unexpected delays, we'll notify you via email with the most recent updates.

4. Address Accuracy & Delivery Issues

• Please make sure your shipping address is entered correctly at checkout. The Luxxs is not responsible for incorrect or undeliverable addresses.
• If tracking shows "delivered" but you haven't received your item, please check with your local post office and neighbors before contacting us.
• For any issues, reach out to us before opening a dispute with your payment provider — we're always here to assist you.

5. Contact Us

For shipping questions or assistance, please contact us at:

📩 Email: contact@theluxxedit.com

Thank you for choosing The Luxxs 💝
We truly appreciate your trust and patience as we ensure your order arrives safely and beautifully.